Privacy Policy

Effective Date: 29 July 2026

1. Introduction

Welcome to POWER GLOBAL ENTERPRISE SUPPORT. This Privacy Policy explains how we collect, use, store, and protect the information you provide when utilizing our enterprise support ticketing platform. By submitting a support request, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To effectively assign, troubleshoot, and resolve your enterprise support requests, we collect the data you voluntarily provide through our platform. This includes:

  • Contact Information: Such as your name, email address, and enterprise details required to create and track your ticket.
  • Support Data: Technical details, system logs, descriptions of the issue, and any communication history or attachments provided during the resolution process.

3. Strict Prohibition on Sensitive Data

We prioritize your security and actively minimize the scope of data we process. Users are strictly prohibited from sharing, typing, or uploading any Sensitive Data within support tickets. POWER GLOBAL ENTERPRISE SUPPORT does not require, nor do we intentionally collect or store, sensitive personal information.

"Sensitive Data" includes, but is not limited to:

  • Full financial account details, banking credentials, or credit card numbers.
  • Government-issued identification numbers (e.g., SSN, Aadhaar, PAN).
  • Passwords, private encryption keys, or unredacted authentication credentials.
  • Personal health information or biometric data.

Note: If specific credentials are required for advanced troubleshooting, our support experts will instruct you on how to securely share or temporarily grant access outside of the standard ticketing text fields.

4. How We Use and Store Your Information

The data you provide is used exclusively for the following purposes:

  • To process, manage, and resolve your technical and enterprise issues efficiently.
  • To maintain a secure, encrypted archive of your support history for your future reference and visibility.
  • To communicate real-time updates regarding your ticket status.

5. Data Security

Every aspect of our support platform is designed with security in mind. Your data and support requests are protected with enterprise-grade security, and ticket data is stored securely to ensure complete confidentiality. We do not sell or share your support data with unauthorized third parties.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact our support team at:

Email: support@powerglobal.co.in