Terms of Use

Effective Date: 29 July 2026

1. Acceptance of Terms

By accessing and using the POWER GLOBAL ENTERPRISE SUPPORT platform, you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, you are prohibited from using our support system.

2. Lawful Use & Zero Tolerance Policy

Our platform is strictly for professional and enterprise support purposes. You agree not to use the platform for any unlawful, fraudulent, or malicious activities.

Zero Tolerance for CSAM: We have a strictly enforced zero‑tolerance policy regarding Child Sexual Abuse Material (CSAM) or any form of child exploitation. If any such content is detected or suspected within our system, we reserve the right to immediately and permanently suspend your account, preserve the data, and report the incident to the relevant law enforcement authorities without prior notice.

3. Right to Request Additional Information and Evidence

To accurately investigate, troubleshoot, and resolve your enterprise support tickets, POWER GLOBAL ENTERPRISE SUPPORT reserves the right to request additional details, documentation, or verifiable evidence from you. Failure to provide the requested information or evidence in a timely manner may result in the delay, suspension, or closure of your support ticket.

4. Account Suspension and Termination

We reserve the absolute right to suspend, restrict, or permanently terminate your access to the support portal at our sole discretion, without prior notice or liability, if we determine that you have:

  • Engaged in any illegal activities.
  • Violated our Zero Tolerance policy for CSAM or prohibited content.
  • Submitted abusive, spam, or repetitive fraudulent requests.
  • Refused to comply with reasonable requests for additional evidence or details.

5. Prohibition of Sensitive Data

Users are strictly prohibited from sharing highly sensitive personal or financial data (e.g., banking credentials, unencrypted passwords, government IDs) in the standard ticketing fields.

6. Limitation of Liability

Under no circumstances shall POWER GLOBAL ENTERPRISE SUPPORT or its affiliates be liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform, account suspension, or the resolution provided by our support team.

7. Changes to the Terms of Use

We reserve the right to update or modify these Terms of Use at any time. Continued use of the platform after any changes indicates your acceptance of the new terms.

8. Contact Us

For any questions regarding these Terms of Use, please contact us at:

Email: support@powerglobal.co.in